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To make a complaint please contact All complaints are referred to the appropriate manager who will investigate the issue, take appropriate action and then contact you to advise or discuss any further action. Archives New Zealand aims to address all complaints in accordance with the principles of natural justice. We will work hard so that you feel safe and supported in raising a complaint or issue and so that you are not unfairly disadvantaged by making a complaint. However, we will also protect our staff from malicious or unfair complaints.